Change is No Longer a Bad Word

On Demand

PDU: 1

Standard for Change Management Process Group(s): Evaluating Change Impact and Organizational Readiness; Formulating Change Management Strategy
Skill Level: Intermediate (3-6 Years)
Zoom Meeting ID:

Speaker(s)

Melissa D. Fiscor, MBA, Prosci Certified (she/her/hers)

Senior Manager Organizational Change Mangement
Blue Cross Blue Shield of Florida
Jacksonville, Florida, United States
Monika Messick, MBA, SPHR-CP, Prosci (she/her/hers)

Senior Organizational Change Management Consultant
Blue Cross Blue Shield of Florida
Jacksonville, Florida, United States

PDF Slides

Session Description : Our journey from “change management” being a bad word to the acceptance of change mindsets and methodology using thoughtful consulting, the right skills/tools, and organizational development principles to build a sought after Center of Excellence.

Learning Objectives:

Evaluate the organizational change appetite, capacity and capability for change management interventions, including positioning for leaders.
Determine the tools, resources and change management practitioner’s skills sets needed to advance change capabilities in the organization.
Build a holistic approach to change management that includes empathy, trust, culture and team effectiveness (or excellence).