Director of Change Management
Mphasis Silverline
NEW YORK, New York, United States
Paula Cervoni created the change management practice at Mphasis Silverline, a Salesforce implementation partner. The team is focused on delivering a human centered change approach to ensure successful adoption or our client’s digital transformation initiatives on the Salesforce Platform. Paula has extensive experience leading client facing teams responsible for cross industry CRM implementations of all shapes and sizes across the globe. Paula has focused exclusively on change management over the last 5+ years inspiring and helping people navigate smoothly through the inevitable changes brought about by digital transformation initiatives. Her passion lies in engaging creatively with stakeholders and mitigating natural resistance to change in order to achieve desired outcomes thereby ensuring happy and productive users. Paula’s certifications include: CCMP, Prosci, PMP, PMI-Agile Certified Practitioner, PSM-I Scrum Master project management certifications, and Salesforce Administrator.
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